- Can I modify the shipping address of my order after it has been placed?
Yes. You can modify the shipping address of your order before we have shipped it, by contacting our customer support team on whats app at 918178355601 or by mailing us at firstname.lastname@example.org and if we have shipped the order then reshipping charges of 150/-INR will have to be paid .
- How can i track my order ?
You can track your order under the order tracker available on website. You need to enter your order id "MFH****" . Once you place an order it will be under processing until shipped from our end , tracking will be shared with you via text and mail once your order is ready to dispatched.
- What is the estimated time of my product arrival?
Due to current pandemic going on orders are taking longer than usual, dispatch time for any Pre -order garment will be 25-35 business days or might take longer than this due to the cases beyond our control. For more please visit our shipping policy. Please note this is not a promised date of delivery. Orders from SHIPS IN 24 HOURS CATEGORY can be delivered in 4-7 business days.
- I just cancelled my order. When will I receive my refund?
For all the cancelled orders , same amount of gift card will be issued only , effective from 01/10/2020. GIFT CARD WILL BE HAVING NO TIME LIMIT.
- Why advance payment is charged on cod ?
To avoid fake orders and cancellations at the time of delivery , we charge an advance amount of 30% .If you still cancels the order at the time of delivery,please note the advance you paid is non-refundable and non-adjustable. For cod orders please contact on whats app - +918178355601.
- What if the product i received is in damaged condition?
If you think, you have received the product in a bad condition or if the packaging is tampered or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please whats app 918178355601 or email us at email@example.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Also, please make sure you have the parcel opening video if in case you have accepted the package.
- What if the product i ordered doesn't fit me properly ?
Please make sure to check the size chart before ordering any product , if you still faces an issue we're happy to help you. You can easily get the size exchanged by submitting a size exchange request on whats app support - 918178355601. For more please read our RETURN AND EXCHANGE POLICY.
- How do i exchange my current order from " ships in 24 hours category", when will i receive my exchanged order ?
Hello , we are extremely sorry for any inconvenience caused to you . We are happy to exchange your current order from the ready category . You can select the item from our " ships in 24 hours " category and update our support team on whats app 918178355601 with your order id and exchanged items details. GIFT CARD WILL BE HAVING NO TIME LIMIT.
- Why my order is taking too long to deliver , what should i do ?
Your order may take longer than usual ,due to lots of reasons beyond our control ,in such a case , we suggest you to please get your current order exchanged from our "ships in 24 hours" category by informing the support team on whats app - 918178355601 or you can get the gift card of the same amount. Any kind of money will not be refunded. GIFT CARD WILL BE HAVING NO TIME LIMIT.
- Why haven't i received an order confirmation text or mail ?
Hey , extremely sorry for any inconvenience caused to you. If in any case you have not received the order confirmation mail or text please inform the same to our whats app support with your full name , payment mode ,email id and payment screenshot. ASAP.
- I have just received my order , but few items are missing , what do i do ?
Hey in this case please do not panic , we may have sent your items in different lots , please check your email to see if any item will be coming separately . If any item is missing , please contact customer support on whats app with the order number and missing item name . we will resolve the issue.